FAQs & Policies
What are your opening times?
We are open Monday – Friday, 51 weeks of the year from 7.30am – 6pm excluding bank holidays.
What happens at the settling in session?
We want to ensure that your child settles in to the nursery as quickly and easily as possible.
The initial sessions will be around approximately two hours in length and you are welcome to stay with your child whilst they familiarise themselves with their key person and their new environment. Every child is different, but all children are treated with the same personal care and attention to help them settle quickly. Some children settle in straight away, others take a few days and a few can take longer. If your child is one of the latter we can arrange additional settling in days to ensure you are confident that your child is happy and content at nursery and you have no concerns about leaving them
What do I need to bring to nursery each day?
As we are fully inclusive and provide all meals, snacks, drinks, nappies, wipes and sun creams, we just ask that you bring with you your child’s favourite dummy or comforter for nap times. Wellies or similar outdoor footwear (provided in a clearly labelled carrier bag) would also be useful for when it’s wet.
What happens if I am late collecting my child or have been unable to get to the nursery before the nursery closes?
In the event that you do not collect your child from the nursery at the agreed time, and no contact has been made with the nursery to inform them of the alternative arrangements for collection, every attempt will be made to contact you. If we are unsuccessful we will contact your nominated emergency contact and request that they collect your child. The nursery will remain open to allow time for the contact person to arrive. Late collection is charged at the extra hourly rate of £6 per quarter hour or part thereof.
How long should I keep my child away from nursery if they are unwell?
Parents are always best placed to decide if a child is not well enough to attend nursery. Common colds and coughs are not a problem, unless if the child has a high temperature with it, in which case they should stay at home until the temperature goes down without medication. If your child is vomiting or is suffering from diarrhoea they must not be in a childcare setting until 48 hours after the symptoms have subsided. In addition, children with contagious bacterial infections such as impetigo should remain at home until all lesions have crusted or healed. A child with chicken pox should be kept at home until five days from the onset of the rash.
What if my child requires medication?
If your child is on medication we are happy to administer any medication prescribed for them at nursery on the condition that your child appears well enough to attend. All medicines brought into the nursery will need to be recorded on the nursery medication form and we will require your signature to authorise its administration. Any medication brought into the nursery must be in its original container and labelled with your child’s full name, the dosage required and the date it was prescribed. Any medication that does not meet these criteria and is not prescribed by a General Practitioner will not be administered.
Nursery staff are not able to administer the first dose of medication, therefore any child requiring medication must have had the first dose a minimum of 24 hours prior to coming into nursery.
Will my child be able to sleep during the day?
Many children, particularly under the age of 3 years, will require a sleep during the day. The nursery has ample sleeping facilities and children are offered a rest period during the day, usually after lunch if they attend for the whole day. Young babies will follow their own home routine for sleep times as discussed with you. We will at all times try and encourage your child’s natural routine, however as they get older children tend to fit into routines according to the group. We are happy to offer your child a sleep time but we cannot make children sleep. Children who do not sleep will be provided with other restful activities to occupy them. Sometimes when a child hasn’t had their sleep they start to become tired towards the end of the nursery day, staff are not able to keep children awake if they are tired and will allow them to sleep if they need to.
My child has Special Educational Needs?
We operate a comprehensive SEN and Inclusion policy. We will work collaboratively with parents and other professionals to ensure individual play plans are put in place that meet their specific needs. Furthermore, we are committed to ensuring that any child with a disability or special needs can make full use of the nursery’s facilities and activities so that they develop to their full potential.
Do you charge for bank holidays?
We open 51 weeks per year only closing between December the 25th and January 1st inclusive. Bank holidays up until Christmas week are charged as normal.
How are the fees paid?
Fees are calculated as your child’s weekly fee x 51 weeks/divided by 12 months of the year, giving an equal monthly figure. Our preferred method of payment is by standing order. Please note that all sessions booked must be paid for, regardless of whether the child attends. Unfortunately refunds cannot be given for sessions missed due to sickness or holidays. Full details and prices are available on our fees page.
What is your Safeguarding Children Policy?
As childcare professionals, we have a duty to safeguard and promote the welfare of children. The nursery has trained members of staff who are responsible for the implementation of our safeguarding policies and procedures. In extreme circumstances, if we deem a child to be at risk, we are duty bound to contact the local Children’s Safeguarding Board to raise our concern without seeking consultation or permission from the child’s parent. All staff in the nursery are aware of their duties regarding child protection matters and have regular training in our safeguarding policies and procedures. To ensure our own staff are suitable to care for children, they undergo an enhanced Disclosure and Barring service check prior to being given unsupervised access to children. Their status is re-confirmed every three months. In addition to this we will obtain suitable written references for each member of staff.
What is your OFSTED grading?
We were delighted to be awarded an outstanding grading from Ofsted in our first inspection in May 2014 and in March 2020 we are proud to of sustained our outstanding status at our Stewart Close setting.
Policies and Procedures
Below is a link to our policies and procedures, you will also receive a print out copy of this when you get your Welcome Pack.
Ashfield House – Parents Policies & Procedures